Course:
Effective Communication: The Key to Success
Communication skills are vital to a supervisor's success. It's not just the ability to handle the technical aspects of a job, nor the willingness to work hard that counts, bu the ability to transmit information, ideas and enthusiasm to others. It's knowing how to listen, talk, and establish rapport with people-how to guide and motivate them to perform desired actions. When communication is effective you benefit by saving time, money and experiencing more productive relationships. Learn and apply concepts and techniques to improve your interpersonal communication skills with managers, employees, coworkers and customers. A variety of experiential activities provide hands-on skill building to help you become a proficient communicator right away. Topics include:
- Understanding the importance of communication skills in business
- Defining communication styles and barriers
- Communicating needs
- Giving criticism, praise, and feedback
- Listening skills
- Dealing with interpersonal anger
- Coaching and counseling
- Improving meeting skills
Session:
C2510027